My supplier feed import "succeeded" but the prices in Shopify are wrong

An import tool reports success when every row was read and written. It can't tell whether the numbers were the right ones. The usual causes:

Fixing it without an app

  1. Export your products from Shopify (Products → Export) so you have the current prices.
  2. Open the supplier file and check which column is retail and which is cost.
  3. Spot-check 10–20 SKUs against your export before importing again.
  4. Re-import only the corrected prices.

Catching it automatically

Fieldwork Supplier Feed Sync compares every file with your store before writing anything:

When a run is held you get an alert (in the app, and by email when you've set an alert address). If you've checked the changes and they're real (for example the supplier did raise prices), you can approve that exact held file once. (Empty files, files that match nothing and plan-limit holds can't be approved.)

Fieldwork Supplier Feed Sync is coming soon to the Shopify App Store.


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